In our last blog, we covered how to have productive meetings with your customers. Before that, we discussed the stages of the customer buying process. Understanding the buying process is just part of the activities needed to drive sales. Businesses should also have rigorous, documented selling processes that mirror the customer’s buying process. A clear selling process can help…
Read more
How to Have More Productive Customer Conversations
In our last post, we introduced the four stages of the customer buying process: awareness, interest, evaluation, and conversion. We also explained that customers don’t typically move through the buying process by themselves. On the contrary, they have to be carefully “nurtured” from one stage to the next. But how can businesses actually do this?…
Read more
Sales Is More Than Quoting An Order: Understanding Your Customer’s Buying Process
Many manufacturers act as if the sales cycle starts when they have the opportunity to provide a quote. This can work well for distributors or firms that practice e-commerce. In those instances, the decision to buy can happen in mere minutes—even seconds. For most manufacturers, though, a sales transaction generally does not happen that quickly.…
Read more
Using The Right Tools To Select Customers
Last entry, we introduced the “3C Needs Map.” This chart helps you compare what you offer to what competitors offer and what customers want. The areas where the circles overlap reveal where your business’ “sweet spot” lies—and where, on the flip side, your competitors win out. The center of the chart shows the “table stakes,”…
Read more